Privacy Notice

What we collect

When you request a quote or book a move, we may collect information such as:

• your name
• phone number
• email address
• pickup and delivery details
• information about your property and move
• your communication preferences
• payment and booking information

We do not store your full payment card details. Payments are processed securely by our payment provider.

How we use your information

We use your information to:

• prepare and manage your quote
• arrange and manage your removal
• contact you about your booking
• process and confirm payments
• provide customer support
• improve and operate the Movaqo service
• meet our legal and accounting responsibilities

We use your information where it is needed to provide the service you have requested, meet legal obligations, or run and protect our business.

Who we share information with

We only share information where it is necessary to provide or operate the service.

This may include:

• the vetted removal company assigned to carry out your move
• payment providers
• communication providers
• website, hosting and technology providers
• mapping and location services
• professional or regulatory bodies where required by law

A removal company will only receive the customer and move information it reasonably needs to carry out the booked removal.

We do not sell your personal information.

How long we keep your information

We keep personal information only for as long as we reasonably need it to provide our services, maintain appropriate business and transaction records, deal with queries or disputes, and meet legal or accounting requirements.

When information is no longer required, we will delete it or securely dispose of it where appropriate.

Your rights

Depending on the circumstances, you may have rights over your personal information, including asking us to:

• provide a copy of information we hold about you
• correct inaccurate information
• delete information where appropriate
• restrict or object to certain uses of your information

You can also complain to the Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Changes to this notice

We may update this notice as Movaqo develops or if the way we use personal information changes.