Legal
Cancellations & Refunds
We understand that moving plans can change.
If you need to cancel or change your Movaqo booking, contact us as soon as possible at:
If you cancel
If you cancel before your move, we may deduct reasonable direct costs or losses that have already been caused by the cancellation and cannot reasonably be avoided.
We will take reasonable steps to reduce those losses.
If no unavoidable loss has been incurred, your payment will be refunded in full.
If any amount is deducted, we will explain what the deduction relates to.
If your move changes
If your moving date, property, access, items or other important details change, please tell us as soon as possible.
We will let you know if the change affects your quote or the arrangements for your move before asking you to approve anything further.
If Movaqo cannot provide the move
If Movaqo is unable to provide the agreed service, we will contact you and arrange an appropriate solution or refund the amount due for services not provided.
Refunds
Approved refunds will normally be returned to the original payment method as soon as reasonably practicable.